Terms & Conditions

1. Private Studio & Confirmed Bookings

Vital Ease Studio is a private studio and operates by confirmed booking only. Walk-ins are not accepted. Please complete your booking and payment through our online booking system before arriving.

Your appointment is confirmed when you receive your booking confirmation. Keep your confirmation email available for your records.

2. General Wellness Services

Our services are intended for general wellness, relaxation, personal comfort, flexibility, and movement support. Services may include light-based wellness sessions, automated chair massage, and guided assisted stretching.

3. Client Responsibilities

By booking or receiving a service, you agree to:

• Provide accurate contact, booking, and wellness information.
• Tell us about any injury, pregnancy, implant, recent procedure, medication, or other circumstance that may affect your session.
• Consult a licensed healthcare professional if you have pain, injury, illness, or questions about whether a service is appropriate for you.
• Follow staff instructions and communicate immediately if you feel pain, dizziness, discomfort, overheating, anxiety, numbness, or any other concern.
• Understand that you may request that a session be paused, modified, or stopped at any time.
• Understand that individual experiences and outcomes vary and that no specific result is promised or guaranteed.

4. Light-Based Wellness Sessions

Light-based sessions are non-medical wellness services. Consult a licensed healthcare professional before booking if you are pregnant, have a history of seizures or light sensitivity, have a condition affected by light exposure, use photosensitizing medication or topical products, have recently received a medical or cosmetic procedure, or have any concern about whether light exposure is right for you.

Follow all session instructions, including guidance regarding eye protection and positioning. Stop the session and notify staff immediately if you experience discomfort or an unexpected reaction.

5. Chair Massage & Assisted Stretching

Chair massage and assisted stretching are general wellness experiences. They are not medical treatment, physical therapy, chiropractic care, or injury rehabilitation. Guided stretching is adjusted around your comfort level; you are responsible for communicating your comfort level and any discomfort at all times.

Do not book or continue a session if a healthcare professional has advised you to avoid massage, stretching, pressure, movement, or related activity. Ask a licensed healthcare professional first if you have an acute injury, recent surgery, uncontrolled medical condition, blood-clotting concern, severe osteoporosis, or another condition that may make a session inappropriate.

6. Booking, Payment & Confirmation

Appointments are booked through our online scheduling system. A booking is not confirmed until you complete the required booking steps and receive a confirmation. Payment may be collected at the time of booking through our payment provider.

You are responsible for reviewing the appointment date, time, service selected, and price before completing your booking. Pricing, availability, and services may change, but confirmed appointments will be honored at the price shown at booking unless an obvious error occurred.

7. Cancellation, Rescheduling & No-Shows

Please cancel or reschedule at least 24 hours before your appointment.

• Cancellations or rescheduling requests made at least 24 hours in advance may be moved to another available time.
• Appointments cancelled with less than 24 hours’ notice may be charged in full or may not be eligible for a refund or transfer.
• Clients who do not arrive for a scheduled appointment may forfeit the full appointment fee.
• If you arrive late, your session may be shortened to protect the next client’s appointment time. The full appointment price may still apply.
• We may cancel or reschedule an appointment because of weather, safety, illness, equipment issues, or circumstances outside our reasonable control. When this happens, we will offer a rescheduled appointment or refund for an uncompleted paid service.

8. Gift Cards

Gift cards are for the amount purchased and may be applied toward available services. Gift cards are not redeemable for cash except where required by law, are not replaceable if lost or stolen, and may not be resold without our written permission. Any additional terms shown at purchase also apply.

9. Respectful Conduct & Right to Refuse Service

We are committed to a safe, respectful, and professional environment. Harassment, sexual conduct or requests, intoxication, threatening behavior, discrimination, or failure to follow safety instructions is not permitted. We may end a session, refuse service, or require a client to leave when necessary for safety, comfort, or professional boundaries. Refunds may not be provided when a session is ended because of prohibited conduct or a material safety concern.

10. Website Content & Research Resources

Website content, including the Science & Research page, is provided for general education and informational purposes only. Public third-party articles and research links do not establish that any particular service, session, device, or individual will experience a specific outcome. Do not rely on website content as medical advice.

11. Privacy

We collect information needed to operate the website, schedule appointments, communicate with clients, process payments, and maintain business records. Payment information is processed by our payment provider and is not intentionally stored by us unless necessary for our business records.

Do not submit highly sensitive medical information through general website forms. We use reasonable measures to protect information, but no online method of transmission or storage is completely secure. You may contact us to ask about the information we hold about you or to request an update to your contact details.

12. Changes to These Terms

We may update these Terms & Conditions from time to time. The effective date at the top of this page shows when they were last updated. Continued use of the website or booking system after an update means you accept the updated terms to the extent permitted by law.